Remote Support

SAVOYE Customer Support is available 24/7 to put you in contact with our team of experts in your local region of the world. 

Their role is to triage your situation as quickly as possible, and to escalate the proper technical assistance on two levels:

  • preventive to review your systems and propose a solution to reduce the likelihood of system downtime
  • corrective to triage and resolve active issues with your system

Our clients have 24/7 access to the secure SavoyeLine web portal providing a common place to exchange messages and data for active escalations, and to review historical records from past cases.
Our ITIL certified process and tools provide the highest level of support for your system. 

 

Advantages

24/7 live operator support

Local language support

Access to active and historical support records

Tracability and Reporting

 

Savoyeline: Manage and track your escalations online

 

Initiate new cases

Track active escalations

Review historical

 

Savoyeline: order replacement parts

 

Get quotes for replacement parts online

Detailed status updates of replacement part orders

Spare part history