SAVOYE Customer Support is available 24/7 to put you in contact with our team of experts in your local region of the world.
Their role is to triage your situation as quickly as possible, and to escalate the proper technical assistance on two levels:
Our clients have 24/7 access to the secure SavoyeLine web portal providing a common place to exchange messages and data for active escalations, and to review historical records from past cases.
24/7 live operator support
Local language support
Access to active and historical support records
Tracability and Reporting
Savoyeline: Manage and track your escalations online
Initiate new cases
Track active escalations
Savoyeline: order replacement parts
Get quotes for replacement parts online
Detailed status updates of replacement part orders
Spare part history