SAVOYE Customer Support is available 24/7 to put you in contact with our team of experts in your local region of the world.
Their role is to triage your situation as quickly as possible, and to escalate the proper technical assistance on two levels:
to review your systems and propose a solution to reduce the likelihood of system downtime
to triage and resolve active issues with your system
Our clients have 24/7 access to the secure SavoyeLine web portal providing a common place to exchange messages and data for active escalations, and to review historical records from past cases.
Our ITIL certified process and tools provide the highest level of support for your system.
24/7 live operator support
Access to active and historical support records
Tracability and Reporting