Labor management: relevant in the omni-chanel era
With the rise of e-commerce, the proliferation of marketing events, and the growing number of sales channels, the supply chain needs to become increasingly agile and responsive. Internet orders can be placed at any time and need to be prepared quickly (next day, same day, or sometimes in just a few hours). To organize its activity, the logistics platform counts on its WMS to sequence the priorities.
But the WMS no longer has enough visibility on the order volumes, even at the start of the day. This complicates the work of operators, and significantly limits their ability to anticipate and react to surges in activity. It would not be realistic to think that ERP systems could overcome this difficulty by supplying the WMS with its own forecasts. These features, when they exist at all are rarely deployed, and are not always accurate,because they are often based on the same statistical model. This means that only a true labor management solution can provide the features an operator needs in order to cope with surges in activity. But it’s clear that even this does not completely succeed. Poor visibility of the load more than a few hours ahead, inaccurate tracking of the activity, inability to measure the productivity of a process not controlled by the WMS…there’s a long list of challenges!
But when it comes down to it, what exactly is wrong with labor management?
We can see that labor management solutions are highly relevant at a time when e-commerce is growing continuously, so why are so few companies buying and deploying them?
Mainly because most labor management solutions are riddled with flaws. An in-depth analysis of the solutions currently on the market led us to this conclusion.